---
title: "Ticket Email Templates"
url: https://help.clearcrm.com/en/articles/10715273-ticket-email-templates
collection: "Support"
updated: 2026-07-14
language: en
---

# Ticket Email Templates

You can easily customize all ticket email templates by going to **Setup -> Email Templates -> Tickets**

Here is a list for all ticket email templates:

-   **New Ticket Opened (Opened by staff, sent to customer)** – (Sends to customer when ticket is opened from admin area)
    
-   **Ticket Reply (Sent to customer)** – When admin add ticket reply this email will be sent to the customer.
    
-   **Ticket Reply (Opened by customer sent to staff members)** – When client reply to ticket and an email will be sent to all staff member **which department is the same like the ticket department.**
    
-   **New Ticket Open Autoresponse** – (When client open new ticket autoresponse message)
    
-   **New Ticket Created (Opened by custom, sent to staff members)** – (When new ticket is opened by customer all the staff members **which department is the same like the ticket department receives this email**)
    
-   **Auto Close Ticket** – This email will be sent when cron auto closes the ticket.
    

Feel free to disable any of the email templates if you don’t want to be sent.