---
title: "New Knowledge Base Article"
url: https://help.clearcrm.com/en/articles/10721040-new-knowledge-base-article
collection: "Knowledge Base"
updated: 2026-03-30
language: en
---

# New Knowledge Base Article

To create new knowledge base article from the main menu click on the item **Knowledge Base->Articles** then a new window will be opened and click on the top left button **New Article.**

![](https://staticfiles.gleap.io/helpcenter/69adb1adea2195f0e0fe5fde/20260330170000_4885.png)

-   Subject
    
-   Group – Assign article to a specific group. Eq Hosting, Domains etc…
    
-   Internal Article – Check this if this is **internal knowledge base article for staff members**, a staff member will be able to read knowledge base article when they are logged in the admin area. **Make sure you give your staff permission for knowledge base VIEW** if you want they to access the internal knowledge base articles.
    
-   Disabled – Field if you need to temporarily disable this article to be shown to customers/staff.
    
-   Article Description – Add article description with the rich TinyMCE editor.
    

After you create the knowledge base article each article will have a unique slug that user can access directly.

If you are using the Arabic language you will need to edit the slug manually in Latin characters after the article is created.