---
title: "Support Management"
description: "This article explains the Support section under Setup, which provides tools to manage departments, responses, priorities, statuses, services, and spam filters for customer support tickets."
url: https://help.clearcrm.com/en/articles/10766156-support-management
collection: "Support"
updated: 2026-03-30
language: en
---

# Support Management

This article explains the Support section under Setup, which provides tools to manage departments, responses, priorities, statuses, services, and spam filters for customer support tickets.

## Accessing Support Settings

1.  Navigate to **Setup** in the left-side menu.
    
2.  Click on **Support** to expand its dropdown menu.
    
    ![](https://staticfiles.gleap.io/helpcenter/69adb1adea2195f0e0fe5fde/20260330170005_6490.png)
3.  The following options are available:
    
    -   **Departments** – Manage support departments and email-to-ticket configurations.
        
    -   **Predefined Replies** – Create canned responses for quick replies to customer tickets.
        
    -   **Ticket Priority** – Define priority levels (Low, Medium, High, Urgent) for support tickets.
        
    -   **Ticket Statuses** – Customize the status flow of tickets (e.g., Open, In Progress, Resolved).
        
    -   **Services** – Define different services for better ticket categorization.
        
    -   **Spam Filters** – Manage filters to block unwanted or spam emails from generating tickets.
        

Each of these sections plays a crucial role in organizing and streamlining customer support within ClearCRM.