---
title: "Managing Support Departments in ClearCRM"
description: "This article explains the Departments dashboard under Setup > Support, where administrators can manage customer support departments and configure email settings for ticket handling."
url: https://help.clearcrm.com/en/articles/10766191-managing-support-departments-in-clearcrm
collection: "Support"
updated: 2026-03-30
language: en
---

# Managing Support Departments in ClearCRM

This article explains the Departments dashboard under Setup > Support, where administrators can manage customer support departments and configure email settings for ticket handling.

## Accessing the Departments Dashboard

1.  Navigate to **Setup** from the left-side menu.
    
2.  Click on **Support** to expand its dropdown menu.
    
3.  Select **Departments** to open the dashboard.
    

## Departments Table Overview

The dashboard displays a table with the following columns:

-   **ID** – A unique identifier for each department.
    
-   **Name** – The department’s name (e.g., Technical Support, Billing, Sales).
    
-   **Department Email** – The email address assigned to the department for ticket handling.
    
-   **Google Calendar ID** – If integrated, shows the calendar ID linked to the department.
    
-   **Options** – Actions available for each department, including **Edit** and **Delete**.
    

## Additional Features

-   **\+ New Department** – Located at the top-left, this button opens a form to add a new department.
    
-   **Table Controls** – At the top-right, you can:
    
    -   Adjust the number of entries displayed (10, 25, 50, 100, or All).
        
    -   Export data in **Excel, CSV, PDF, or Print** formats.
        
    -   **Refresh** the table for the latest updates.
        
    -   Use the **Search** bar to find specific departments quickly.
        

The Departments section helps streamline ticket management by organizing incoming support requests under relevant teams.