---
title: "Adding a New Department in ClearCRM"
description: "This article explains how to use the New Department pop-up in Setup > Support > Departments to create and configure a new support department."
url: https://help.clearcrm.com/en/articles/10766205-adding-a-new-department-in-clearcrm
collection: "Support"
updated: 2026-03-30
language: en
---

# Adding a New Department in ClearCRM

This article explains how to use the New Department pop-up in Setup > Support > Departments to create and configure a new support department.

## Accessing the "New Department" Pop-Up

1.  Navigate to **Setup** from the left-side menu.
    
2.  Click **Support** to expand its dropdown menu.
    
3.  Select **Departments** to open the dashboard.
    
4.  Click the **\+ New Department** button (top-left of the dashboard).
    
5.  The **New Department** pop-up window will appear.
    

## Fields and Options in the Pop-Up

## **Basic Information**

-   **Department Name** (_Required_) – Enter the name of the department (e.g., "Technical Support," "Billing").
    
-   **Hide from Client?** – Enable this option to keep the department hidden from customers.
    
-   **Department Email** – Specify the email address used for support ticket handling.
    

## **Email to Ticket Configuration**

This section configures email retrieval for automated ticket creation.

-   **IMAP Username** – Enter the username for the email account.
    
-   **IMAP Host** – Provide the IMAP server address.
    
-   **Password** – Enter the email account’s password.
    
-   **Encryption** – Choose between:
    
    -   **TLS**
        
    -   **SSL**
        
    -   **No Encryption** (default selection)
        
-   **Folder Retrieve Folders** – Select which email folders to pull support requests from.
    
-   **Delete Mail After Import?** – If enabled, emails will be deleted after being imported as tickets.
    
-   **Test IMAP Connection** – Click this button to verify if the email configuration works correctly.
    

## Actions

-   **Save** – Confirms and creates the new department.
    
-   **Close** – Exits the pop-up without saving changes.
    

The **New Department** pop-up ensures seamless department creation, helping organize and automate customer support within ClearCRM.