Where to find it
Go to Setup > Status Manager.
You’ll see four separate subsections:
Task Statuses
Project Statuses
Ticket Statuses
Lead Statuses
Each one works the same way.
How to add a new status
Open the relevant section (e.g. Task Statuses).
Click “Add [type] status” — the button name changes based on the page.
A pop-up will appear where you can fill out:
Status name – The label users will see
Status color – Choose from the color picker
Status order – A number that controls where this status appears in dropdowns or Kanban views
(Optional) Default filter – If checked, this status shows by default in filters
(Optional) Is hidden for – Select user roles or groups who shouldn’t see this status
(Optional) Can be changed to – Limit which statuses this can transition into
Click Save to apply your changes.
The new status will now show up in the list.
Notes
You can add as many statuses as needed per section.
Use the “Can be changed to” option to control workflow transitions — this is useful when certain steps should follow a strict path.
Each status type is independent. For example, Project Statuses won’t affect Task Statuses, even if they're related.