---
title: "How to Manage Statuses in ClearCRM Setup"
description: "The Status Manager lets you customize how work progresses across different areas — including tasks, projects, tickets, and leads."
url: https://help.clearcrm.com/en/articles/11388639-how-to-manage-statuses-in-clearcrm-setup
collection: "Setup"
updated: 2026-07-05
language: en
---

# How to Manage Statuses in ClearCRM Setup

The Status Manager lets you customize how work progresses across different areas — including tasks, projects, tickets, and leads.

## Where to find it

Go to **Setup > Status Manager**.  
You’ll see four separate subsections:

-   **Task Statuses**
    
-   **Project Statuses**
    
-   **Ticket Statuses**
    
-   **Lead Statuses**
    

Each one works the same way.

* * *

## How to add a new status

1.  Open the relevant section (e.g. _Task Statuses_).
    
2.  Click **“Add \[type\] status”** — the button name changes based on the page.
    
3.  A pop-up will appear where you can fill out:
    
    -   **Status name** – The label users will see
        
    -   **Status color** – Choose from the color picker
        
    -   **Status order** – A number that controls where this status appears in dropdowns or Kanban views
        
    -   (Optional) **Default filter** – If checked, this status shows by default in filters
        
    -   (Optional) **Is hidden for** – Select user roles or groups who shouldn’t see this status
        
    -   (Optional) **Can be changed to** – Limit which statuses this can transition into
        
4.  Click **Save** to apply your changes.
    

The new status will now show up in the list.

* * *

## Notes

-   You can add as many statuses as needed per section.
    
-   Use the **“Can be changed to”** option to control workflow transitions — this is useful when certain steps should follow a strict path.
    
-   Each status type is independent. For example, _Project Statuses_ won’t affect _Task Statuses_, even if they're related.