---
title: "Introduction to ClearCRM Service"
description: "This is a high-level overview of the ClearCRM Service."
url: https://help.clearcrm.com/en/articles/11411817-introduction-to-clearcrm-service
collection: "Service"
updated: 2026-08-19
language: en
---

# Introduction to ClearCRM Service

This is a high-level overview of the ClearCRM Service.

ClearCRM Service is designed to help your team provide exceptional support, manage client interactions efficiently, and maintain a smooth customer service experience — all from one place.

Whether you're handling tickets, chatting with customers, or managing support-related knowledge, Service acts as your control center for customer service.

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## 1\. Support

The **Support** section is your ticketing system.

-   From here, you can view and manage all **support tickets** submitted by customers.
    
-   You can also **create new tickets manually** using the “+ Add Ticket” button — useful for logging phone calls or external requests.
    
-   Tickets can be tracked, prioritized, and resolved through customizable statuses.
    

This is the heart of your customer support workflow.

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## 2\. Chat

The **Chat** section shows live chat activity within your organization. You'll see:

-   **Online Members**: Your internal support agents or team members who are available to respond.
    
-   **Online Clients**: Visitors or customers currently browsing your site or logged into their portal.
    

This real-time visibility helps your team stay responsive and collaborative.

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## 3\. Knowledge Base

Use the **Knowledge Base** section to create helpful self-service content for your customers.

-   Publish articles, FAQs, and how-tos so customers can find answers without always needing to reach out.
    
-   These articles are also integrated into the customer portal and chat bot, improving support efficiency.
    

It’s a great way to reduce ticket volume while still delivering excellent service.

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## How It All Works Together

The **Service** complements other areas of ClearCRM, like **CRM** and **Projects**, ensuring that support is always connected to your customer records and project workflows.

It’s built to help you:

-   Track and resolve issues quickly
    
-   Communicate clearly with clients
    
-   Maintain a searchable, useful knowledge base
    

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## Best For:

-   Customer support teams
    
-   Client-facing service organizations
    
-   Any company aiming to improve client satisfaction and streamline support