--- title: "Frequently Asked Questions (FAQs)" description: "Just getting started with ClearCRM? You're not alone. Here are the 5 questions new users often ask — with simple answers to get you moving." url: https://help.clearcrm.com/en/articles/11470061-frequently-asked-questions-faqs collection: "FAQs" updated: 2026-10-14 language: en --- # Frequently Asked Questions (FAQs) Just getting started with ClearCRM? You're not alone. Here are the 5 questions new users often ask — with simple answers to get you moving. ## 1\. **Where do I start after signing up?** We recommend starting in the **CRM > Leads** section. That’s where you can begin adding potential customers. From there, you can create deals, send proposals, or build email campaigns. You can explore at your own pace — and the left-hand menu helps guide you through key areas like Sales, Marketing, Projects, and more. * * * ## 2\. **How do I add my existing contacts or leads?** You can upload a spreadsheet! Just go to the **Leads** or **Customers** section and click the **Import** button. We'll guide you through matching your column names with the right fields in ClearCRM. [Check our data import guide](https://help.clearcrm.com/en/articles/11427439-how-to-migrate-from-other-systems-to-clearcrm.md). * * * ## 3\. **Are there video tutorials I can follow?** Yes! We regularly publish short how-to videos on our [ClearCRM YouTube channel](https://www.youtube.com/@ClearCRM). You’ll find step-by-step walkthroughs for leads, sales, marketing automation, projects, and more. * * * ## 4\. **What is Marketing Automation, and how can I use it in ClearCRM?** Marketing Automation helps you stay in touch with leads and customers — without doing everything manually. In ClearCRM, you can create email sequences, schedule follow-ups, and trigger messages based on actions like signing up, replying, or moving through a sales stage. To explore, head to the **Marketing > Automation Builder** section. * * * ## 5\. **How do I get help if I’m stuck?** Click the chat icon in the bottom-right corner of any help page at [help.clearcrm.com](https://help.clearcrm.com). Our AI assistant can answer most questions right away. You can also email us anytime at support@clearcrm.com. * * * ## **6\. Does ClearCRM have Dark Mode?** Not yet — but you’re not the only one asking! Dark mode is on our idea list and will be considered after higher-priority items like Zapier integration. You can follow our roadmap and vote on features here: [ClearCRM Roadmap](https://clearcrm.productlift.dev/t/roadmap). * * * ## 7\. Where is ClearCRM located? ClearCRM is a US-based company. Our incorporation address is: ​**CLEARCRM LLC** 30 N Gould St Ste N Sheridan, WY 82801 * * * ## 8\. Can ClearCRM connect with social platforms like Facebook, Instagram, LinkedIn, or Telegram? Not directly yet. Some users want features like auto-posting, lead capture, or WhatsApp/Telegram messaging. These are active requests on our [roadmap](https://clearcrm.productlift.dev/t/roadmap). Please add your vote if these are important for your business. * * * ## 9: Can I use a custom domain for my CRM? Yes! You can now connect your own **custom domain** to your ClearCRM account for a fully branded login and user experience. (this feature will be released within this week.) To request a custom domain, go to **My Account → Overview**, click the **three-dot (More Actions)** button on the top right, and select **Custom Domain**. From there, you can submit your domain for review and follow the **Custom Domain DNS Settings Guide** provided on the same page. Once approved and configured, your CRM will be accessible from your chosen domain (e.g., crm.yourbusiness.com), creating a seamless, professional access point for your team and clients. 💡 Need a step-by-step setup walkthrough? See our full guide: ​[How to Set Up a Custom Domain in ClearCRM](https://help.clearcrm.com/en/articles/12517255-setting-up-a-custom-domain-in-clearcrm.md) * * * ## 10: What features are being prioritized right now? We prioritize based on customer feedback and roadmap voting. At the moment, our highest-priority features include: **• ClearCRM Mobile App (In Progress)** A fully native mobile app for managing your CRM, communication, and tasks on the go. **• Pabbly Connect Integration** A must-have for smoother third-party integrations and automation. This will let you connect ClearCRM with dozens of other tools and scale your workflows with ease. **• Multi-Instances / White-Label Reseller / Agency Mode** A major upgrade designed for agencies and service providers. This will allow you to run multiple client instances, offer full white-label branding, and even resell ClearCRM under your own brand. 👉 This feature will be available under the **Agency Plan**. You can see what’s next and vote for features here: [ClearCRM Roadmap](https://clearcrm.productlift.dev/t/roadmap). add your vote if these are important for your business. * * * ## 11\. Is there a mobile app for ClearCRM? We’re currently developing the ClearCRM mobile app! It’s planned for release towards the **end of this year**. Stay tuned to our announcements for updates. * * * ## 12\. How can I delete my company? You can delete your company directly from your account settings: 1. Go to **My Account > Overview**. 2. Click the **three dots** (⋮) button next to your company details. 3. Select **Delete** from the dropdown menu. 4. Confirm the deletion when prompted. ⚠️ Please note that this action is **permanent**. * * * ## 13\. Can I have more than one company under my account? The feature **exists but isn’t fully released yet**. You can help prioritize it by visiting **Roadmap > Feedback tab** and **voting for “Multiple Companies”**. * * * ## 14\. Does ClearCRM support two-step verification? Two-step verification is **planned but not yet active**. You can check its progress or vote to speed up its release in **Roadmap > Feedback tab**. * * * ## 15\. Can I connect Outlook to ClearCRM? - **SMTP:** Yes — you can use your Outlook username and password to send emails via SMTP. - **IMAP:** Outlook requires OAuth for IMAP, which we don’t support _yet_. We’re working on **OAuth integration**, expected to be available in the **next 1–2 months**. You can track it on our **Roadmap**. * * * ## 16\. How much does additional storage cost? Please contact a **ClearCRM team member** for exact pricing, but as a general guideline: ​**1 TB = $23 per month.** * * * ## 17\. How do I set up a subdomain if I already use the system subdomain (app.clearcrm.com)? This depends on your setup — we recommend speaking directly with a **human agent** so they can guide you step-by-step. * * * ## 18\. Does ClearCRM have an API for integration with my own system or website? **1\. Zapier Integration** You can connect ClearCRM with thousands of apps using our Zapier integration — no coding required. This makes it easy to automate tasks, sync data, and trigger workflows across your favorite tools. **2\. API Management (Developer Access)** For more advanced or custom integrations, ClearCRM includes an **API Management** page where you can: - Create personal or system-level API Tokens - Assign granular permissions (read/write per area) - Revoke or rotate tokens anytime - Build custom applications or connect external systems 👉 API Management is available on the **Scale** subscription tier (third tier). Whether you want no-code automation or full developer-level control, ClearCRM now supports both. * * * ## 19\. I can’t log in — it keeps redirecting me to another page. What’s happening? ClearCRM now automatically detects your company’s subdomain or custom domain when you log in through **app.clearcrm.com**. If your workspace uses a **subdomain** (for example, `mycompany.clearcrm.com`) or a **custom domain** (for example, `crm.mydomain.net`), the system will redirect you to your specific login page. - **Admin users** will be redirected to: ​`yourdomain.com/admin/authentication` e.g., `mycompany.clearcrm.com/admin/authentication` or `crm.mydomain.net/admin/authentication` - **Customer users** will land on: ​`yourdomain.com/authentication/login` This redirection ensures that you log in to the correct company instance. 👉 Note: You may notice that logging in via **app.clearcrm.com** feels like a “double login.” That’s temporary — a more seamless system is being implemented to take you directly to your instance without needing two sign-ins. **Tip:** For faster access, bookmark your company’s login page (your subdomain or custom domain). * * * ## 20\. How long will the Black Friday offer last? The time limit as well as the pricing for the offer can be seen in this page: ​[https://clearcrm.com/black-friday-deal/](https://clearcrm.com/black-friday-deal/)