---
title: "How to Convert Support Tickets into Tasks"
description: "Turn customer tickets into actionable tasks to boost cross-team collaboration and resolve issues faster."
url: https://help.clearcrm.com/en/articles/11502579-how-to-convert-support-tickets-into-tasks
collection: "Support"
updated: 2026-03-30
language: en
---

# How to Convert Support Tickets into Tasks

Turn customer tickets into actionable tasks to boost cross-team collaboration and resolve issues faster.

ClearCRM makes it easy to turn support tickets into tasks, helping your service team work more effectively with your project and technical teams.

## Step 1: Open the Support Ticket

-   Go to the **Service > Support** section from the left-hand navigation.
    
-   Hover over the ticket you want to convert and click **View**.
    

## Step 2: Go to the Tasks Tab

Inside the ticket view, you'll see several tabs like:

-   **Add Reply**
    
-   **Add Note**
    
-   **Other Tickets**
    
-   **Tasks**
    

Click on the **Tasks** tab to see all tasks already linked to this support ticket.

These are pulled from the Projects section but filtered to show only what’s relevant to this specific customer request.

## Step 3: Create a Task

Click the **New Task** button. Two fields will be auto-filled for you:

-   **Related To** will be set to **Ticket**
    
-   The specific **Ticket Name** will already be selected
    

Now, just fill in the task details and click **Save**.  
This is ideal for follow-ups like fixing a bug, investigating a system error, or escalating a customer request to another department.

## Step 4: Convert a Specific Message to a Task

Want to speed things up even more?  
Scroll down to the **Request History** section. Each message has a **Convert to Task** button.

Click it, and the same task creation pop-up will appear—with the message text already copied into the task description.

## Step 5: Track and Collaborate

All tasks created from tickets:

-   Are automatically linked back to the original ticket
    
-   Will also appear in your **Project Tasks** view
    

This ensures your teams stay aligned, with everything connected and traceable from both service and project perspectives.