--- title: "Setting Up SMTP Email Settings in ClearCRM" description: "Configure Email. Set up your email address so ClearCRM can send notifications, campaigns, and more on your behalf." url: https://help.clearcrm.com/en/articles/11503336-setting-up-smtp-email-settings-in-clearcrm collection: "Settings" updated: 2026-07-24 language: en --- # Setting Up SMTP Email Settings in ClearCRM Configure Email. Set up your email address so ClearCRM can send notifications, campaigns, and more on your behalf. ## Where to Find It Go to the left-hand navigation and click: **Setup → Settings → Email tab** This is where you’ll enter your SMTP credentials — the technical info ClearCRM needs to send emails from your own address. * * * ## What to Fill Out Here’s a quick overview of the fields you’ll see and what they mean:

Field	Description
Mail Engine	Leave this as `PHPMailer` (recommended)
Email Protocol	Select `SMTP`
Encryption	Choose `SSL` or `TLS` (ask your provider which one)
SMTP Host	Your provider’s server address. For Gmail: `smtp.gmail.com`
SMTP Port	Typically `465` (SSL) or `587` (TLS)
Email	The email address you want to send from
SMTP Username	Usually the same as the email
SMTP Password	Special instructions apply for Gmail users — see below
Optional fields	BCC address, email signature, character set, etc.

* * * ## ⚠️ Special Note for Gmail Users If you're using a **Gmail** address, **do not enter your regular password**. Google no longer supports basic authentication for external apps like ClearCRM. Instead, you’ll need to generate a secure **App Password**. Here’s how: 1. Make sure **2-Step Verification** is enabled on your Google account. 2. Go to this link: https://myaccount.google.com/apppasswords 3. In the _App Name_ field, type something like “ClearCRM” to distinguish easier. 4. Then click on **Create**. 5. Google will give you a **16-digit App Password**. 6. Copy that password and paste it into the **SMTP Password** field in ClearCRM. You only need to do this once, and it helps keep your Gmail account secure. * * * ## ⚠️ Special Note for Office 365 Users You need to enable 3rd party apps to authenticate for your office 365 email account. this is how. 1. Log in to the **Microsoft 365 Admin Center** → [https://admin.microsoft.com](https://admin.microsoft.com) 2. Go to **Users → Active users** → **select the user**/mailbox that will send the emails 3. Click **Mail tab → Manage email apps** 4. Check the box **Authenticated SMTP** (a.k.a. “SMTP AUTH client submission”) → Click **Save changes** This enables SMTP AUTH for that specific mailbox (it’s disabled by default on new tenants for security). * * * ## Save and Test Once all the fields are filled out, scroll down and click **Save Changes**. You can also try sending a test email to make sure everything’s working. If you see a success message at the top right, you’re good to go! * * * ## What Happens Next? Once your SMTP settings are active, ClearCRM can start sending emails from your address — including: - Marketing campaigns - Lead or task updates - Support notifications - and more! Need help? Contact our support team anytime.