Navigate to Setup in the left-side menu.
Click on Support to expand its dropdown menu.
The following options are available:
Departments – Manage support departments and email-to-ticket configurations.
Predefined Replies – Create canned responses for quick replies to customer tickets.
Ticket Priority – Define priority levels (Low, Medium, High, Urgent) for support tickets.
Ticket Statuses – Customize the status flow of tickets (e.g., Open, In Progress, Resolved).
Services – Define different services for better ticket categorization.
Spam Filters – Manage filters to block unwanted or spam emails from generating tickets.
Each of these sections plays a crucial role in organizing and streamlining customer support within ClearCRM.
