ClearCRM

This article explains the Support section under Setup, which provides tools to manage departments, responses, priorities, statuses, services, and spam filters for customer support tickets.

Support Management

This article explains the Departments dashboard under Setup > Support, where administrators can manage customer support departments and configure email settings for ticket handling.

Managing Support Departments in ClearCRM

This article explains how to use the New Department pop-up in Setup > Support > Departments to create and configure a new support department.

Adding a New Department in ClearCRM

Support Departments in ClearCRM help organize and route customer tickets to the right group of agents.

Support Department Email & Assignees

Elvin Khudiyev

Support

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.