Navigate to Setup from the left-side menu.
Click on Support to expand its dropdown menu.
Select Departments to open the dashboard.
The dashboard displays a table with the following columns:
ID – A unique identifier for each department.
Name – The department’s name (e.g., Technical Support, Billing, Sales).
Department Email – The email address assigned to the department for ticket handling.
Google Calendar ID – If integrated, shows the calendar ID linked to the department.
Options – Actions available for each department, including Edit and Delete.
+ New Department – Located at the top-left, this button opens a form to add a new department.
Table Controls – At the top-right, you can:
Adjust the number of entries displayed (10, 25, 50, 100, or All).
Export data in Excel, CSV, PDF, or Print formats.
Refresh the table for the latest updates.
Use the Search bar to find specific departments quickly.
The Departments section helps streamline ticket management by organizing incoming support requests under relevant teams.
