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Managing Support Departments in ClearCRM

This article explains the Departments dashboard under Setup > Support, where administrators can manage customer support departments and configure email settings for ticket handling.

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Written by Elvin Khudiyev
Updated over 3 months ago

Accessing the Departments Dashboard

  1. Navigate to Setup from the left-side menu.

  2. Click on Support to expand its dropdown menu.

  3. Select Departments to open the dashboard.

Departments Table Overview

The dashboard displays a table with the following columns:

  • ID – A unique identifier for each department.

  • Name – The department’s name (e.g., Technical Support, Billing, Sales).

  • Department Email – The email address assigned to the department for ticket handling.

  • Google Calendar ID – If integrated, shows the calendar ID linked to the department.

  • Options – Actions available for each department, including Edit and Delete.

Additional Features

  • + New Department – Located at the top-left, this button opens a form to add a new department.

  • Table Controls – At the top-right, you can:

    • Adjust the number of entries displayed (10, 25, 50, 100, or All).

    • Export data in Excel, CSV, PDF, or Print formats.

    • Refresh the table for the latest updates.

    • Use the Search bar to find specific departments quickly.

The Departments section helps streamline ticket management by organizing incoming support requests under relevant teams.

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