Accessing the "New Department" Pop-Up
Navigate to Setup from the left-side menu.
Click Support to expand its dropdown menu.
Select Departments to open the dashboard.
Click the + New Department button (top-left of the dashboard).
The New Department pop-up window will appear.
Fields and Options in the Pop-Up
Basic Information
Department Name (Required) – Enter the name of the department (e.g., "Technical Support," "Billing").
Hide from Client? – Enable this option to keep the department hidden from customers.
Department Email – Specify the email address used for support ticket handling.
Email to Ticket Configuration
This section configures email retrieval for automated ticket creation.
IMAP Username – Enter the username for the email account.
IMAP Host – Provide the IMAP server address.
Password – Enter the email account’s password.
Encryption – Choose between:
TLS
SSL
No Encryption (default selection)
Folder Retrieve Folders – Select which email folders to pull support requests from.
Delete Mail After Import? – If enabled, emails will be deleted after being imported as tickets.
Test IMAP Connection – Click this button to verify if the email configuration works correctly.
Actions
Save – Confirms and creates the new department.
Close – Exits the pop-up without saving changes.
The New Department pop-up ensures seamless department creation, helping organize and automate customer support within ClearCRM.