Support tickets are the heart of your customer service workflow in ClearCRM. From one central view, you can track issues, assign staff, and provide fast responses.
From the left-hand navigation menu:
Expand Service
Click on Support
You’ll land on a ticket table showing all submitted issues with columns like:
Tags
Departments
Service
Contact
Status (e.g., Open, In Progress, Answered, On Hold, Closed)
Priority, and more
Use the status filters at the top to view tickets by their current progress.
Click the Weekly Stats button to open a summary panel showing:
Total tickets per week
Resolution rates
Overall support volume trends
Click the same button again to collapse the panel when done.
Click the New Ticket button and fill in:
Subject
Contact
Department (e.g., Web or Mobile)
Detailed Description of the issue
Optional features:
Insert a predefined reply
Add a Knowledge Base link
Assign the ticket to a staff member
Set priority
Upload attachments
Click Open Ticket to create and track the issue.
Each ticket has a public view:
Hover over the ticket
Click View Public Form
This link can be shared externally or embedded—for transparent updates and better customer communication.
