ClearCRM

This is a high-level overview of the ClearCRM Service.

Introduction to ClearCRM Service

Elvin Khudiyev

Service

Ticket Services

Departments

Auto Close Tickets

Setup Ticket Form

Ticket Email Templates

Allowed file extensions

Track, prioritize, and resolve customer issues efficiently using ClearCRM’s support ticketing system.

How to Manage Support Tickets

Turn customer tickets into actionable tasks to boost cross-team collaboration and resolve issues faster.

How to Convert Support Tickets into Tasks

Support

New Knowledge Base Article

New Knowledge Base Group

Disabling Knowledge Base

Learn how to create and publish helpful self-service articles that reduce support load and empower your customers.

How to Manage the Knowledge Base

Knowledge Base

Chat with your customers in real time—no add-ons required. Handle support, send announcements, and share resources instantly.

Getting Started with Customer Chat

Customer Chat

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.